Frequently Asked Questions

We recommend booking at least 24-48 hours in advance for standard services. However, we often accommodate same-day requests based on availability. For airport transfers and special events, we suggest booking 3-7 days ahead to ensure vehicle availability.

Yes! We offer 24/7 service and will do our best to accommodate last-minute requests. Call our concierge team at (561) 334-6350, and we'll check availability immediately.

You can cancel or modify your reservation up to 24 hours before your scheduled pickup without any fees. For cancellations or changes within 24 hours, please contact us directly. A cancellation fee may apply depending on our cancellation policy.

Our pricing is based on several factors including distance, time, vehicle type, and service requirements. We provide transparent, upfront pricing with no hidden fees. Use our route calculator on the website for instant estimates, or contact us for a custom quote.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), corporate accounts, and can arrange for monthly billing for regular clients. Payment can be made securely through our booking platform or with your chauffeur.

Yes! We offer comprehensive corporate account services with simplified billing, dedicated account management, and flexible payment terms. Contact us to discuss setting up a corporate account tailored to your business needs.

Absolutely. All our chauffeurs are professionally licensed, extensively trained, and undergo thorough background checks. Our entire fleet is fully insured with comprehensive commercial coverage for your peace of mind.

We monitor all flights in real-time. If your flight is delayed, we automatically adjust your pickup time at no extra charge. For airport pickups, we include complimentary wait time: 15 minutes for domestic flights and 30 minutes for international flights.

Yes! When booking, you can select your preferred vehicle from our fleet. We'll do everything possible to accommodate your request. If your first choice isn't available, we'll suggest similar alternatives.

Yes, we can provide car seats and booster seats upon request at no additional charge. Please specify the age and size requirements when booking so we can ensure proper safety equipment is available.

We primarily serve Palm Beach and the surrounding South Florida region, including Fort Lauderdale, Miami, and West Palm Beach. We also provide transportation to all major airports in the area and can arrange long-distance trips upon request.

Yes, we can arrange long-distance and out-of-state transportation for special requests. Please contact us with your itinerary, and we'll provide a custom quote and coordinate the logistics.

Absolutely! We welcome special requests such as specific beverages, newspapers, temperature preferences, or route preferences. Let us know when booking, and we'll ensure everything is prepared for your journey.

Yes, we're committed to providing accessible transportation. We have vehicles equipped to accommodate passengers with various mobility needs. Please inform us of any specific requirements when booking so we can ensure the appropriate vehicle and assistance.

Yes, we welcome well-behaved pets! Please let us know when booking so we can prepare accordingly. We ask that pets remain in carriers or on leashes during the journey.